Frequently asked questions…

  • I’m based in Cardiff, and work across South Wales, South West Wales, and East Cheshire. However, I’ve also worked further afield, and am always up for a chat to discuss options.

  • Yes, I’m insured with Westminster Indemnity, and if you'd like to see my insurance certificate and schedule, let me know and I'll send them over

  • My hourly rate is £40. I offer reductions if people block book sessions, and this is discussed in our initial consultation.

    My fees reflect experience working within facilitation, leadership, coaching, event planning, community organising, design, and more. What I've found though, is that alongside organising expertise, what also matters in this work are the softer skills I've developed: emotional intelligence, listening skills, and the ability to stay steady and unfazed regardless of what we’re dealing with.

    Sometimes there are seasonal offers clients can take advantage of, which are shared on my contact page.

  • This depends on what you want to achieve, and your comfort levels around decisions that will speed up the process. So your pace (and how much you want to get done in between sessions - yes, I can give you homework) will dictate how quickly things will move.

    Having said that, even if it’s working on something small (a drawer, a table top, a cupboard), I’ve never come away from a session where a client didn’t feel a sense of relief, delight, and surprise at what we managed to achieve.

    At the end of the day, the only guarantee I can give you is that starting together will be faster than going it alone.

  • It’s a great question. Clutter is something many of us live with for years — sometimes our whole lives — which is why it rarely feels enough of a priority to act on or spend money on. We adapt to the stress, the overwhelm, the low-level frustration — and because it’s so familiar, we end up putting up with this ‘normality’. But in my experience, the shift that happens when you finally do gain control of your surroundings - has almost immeasurable value.

    My clients tend to reflect this. They come from all walks of life and all economic backgrounds, and their reasons for investing in clutter clearing are just as varied. From wanting to put an end to costly annual storage fees, through to being fed up with an office environment that impairs their professional capacities…the details differ, but the common thread is the same: the cost of not taking action turned out to be higher than the cost of doing something.

    And that’s what I hear most often: not just that it was worth it, but that people wish they'd done it sooner.

  • I do, they tend to be seasonal (check out the January offers here). I also offer discounts if people are working with me for the first time and are paying for a large number of sessions up front. 

  • I do sometimes, yes, and have some flexibility to work across daytimes, evenings and weekends if needed. I’m happy to blend a variety of times to suit you, and that will be agreed as part of the bespoke package we’ll put together at the start.

  • Once a booking’s in the diary, I work on the basis that we’re both going to do our best to stick to that commitment. If something comes up you can’t get round, we’ll try to reschedule. But if you do cancel within less than 48 hours, we’ll discuss a cancellation fee that feels fair to both of us.

  • It’s Arabic, I’m originally from the Middle East, and there’s an explanation about why I chose akoo maku for a business name here.