Frequently asked questions…

  • I’m based in Cardiff, so I work across South Wales, South West Wales, Mid Wales. However, I’m at a stage in my life where I’m regularly visiting my elderly parents, which means I’ve also found myself working in Cheshire and Manchester! Either way, I’m always up for a chat to discuss options.

  • Yes, I’m insured with Westminster Indemnity, and if you'd like to see my insurance schedule, let me know and I'll send them over

  • My hourly rate is £40. I offer reductions if people block book sessions (which we can chat about in our initial consultation) and I also offer seasonal discounted packages (shared on my contact page here).

    My fees reflect experience working across facilitation, coaching, event planning, various kinds of organising work, and I’m also trained formally with APDO - the UK Association of Professional Declutterers & Organisers.

    However, what I’ve found is that alongside organising experience, what matters in this work are the softer skills I’ve developed over the years. Clutter clearing can bring up a lot, so emotional intelligence, the capacity to listen, and the ability to stay unfazed regardless of what we’re dealing with, is key.

  • It depends on what you want to achieve, and your comfort levels around how fast we work. So your pace (and how much you want to get done in between sessions - yep, I can give you homework) will dictate how quickly things will move.

    Having said that, even if it’s working on something small (a drawer, a table top, a cupboard), I’ve never come away from a session where a client didn’t feel a sense of relief, delight, and surprise at what we managed to achieve.

    At the end of the day, the only guarantee I can give you is that starting together will be faster than going it alone.

  • It's an important question! Clutter is something many of us live with for years - decades sometimes. We adapt to the stress, overwhelm, low-level frustration, and because it feels so familiar, we stop noticing it's a problem.

    But in my experience, the shift that happens when you finally do gain control of your surroundings - well, it brings almost immeasurable benefit.

    My clients come from very different walks of life, very different economic backgrounds, and their reasons for investing in clutter clearing are just as varied - from wanting to end costly monthly storage fees they'd no longer need, to finally using rooms that have been out of reach for years, to not wanting to leave a household of stuff to their kids. The details differ, but the common thread is the same: the cost of not acting turned out to be higher than the cost of doing something.

    And that's what I hear most - not just that it was worth it, but that people wish they'd acted sooner.

  • I do, they tend to be seasonal (check out the spring offers here). I also offer discounts if people are working with me for the first time and are paying for a large number of sessions up front. 

  • I do sometimes, yes, and have some flexibility to work across daytimes, evenings and weekends if needed. I’m happy to blend a variety of times to suit you, and that will be agreed as part of the bespoke package we’ll put together at the start.

  • Once a booking’s in the diary, I work on the basis that we’re both going to do our best to stick to that commitment. If something comes up you can’t get round, we’ll try to reschedule. But if you do cancel within less than 48 hours, we’ll discuss a cancellation fee that feels fair to both of us.

  • It’s Arabic, I’m originally from the Middle East, and there’s an explanation about why I chose akoo maku for a business name here.